Terms of Service
Clear terms and conditions for our business automation services, ensuring transparent and fair partnerships.
Last Updated: 9/3/2025
Effective Date: 9/3/2025
Agreement Overview
These Terms of Service ("Terms") govern your use of LavaBiz business automation services, including custom software development, AI integration, SEO-optimized websites, and digital transformation consulting.
This agreement is between you (the "Client") and LavaBiz Business Solutions ("LavaBiz," "we," "us," or "our"). By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Individual projects may have additional specific terms outlined in Statements of Work (SOW) or Service Agreements, which supplement but do not replace these general Terms of Service.
Acceptance of Terms
- By accessing or using LavaBiz services, you agree to be bound by these Terms
- If you disagree with any part of these terms, you may not access our services
- These terms apply to all visitors, users, and customers of our services
- We reserve the right to modify these terms at any time with notice
- Continued use after changes constitutes acceptance of new terms
Service Description
- Custom business automation software development
- AI-powered workflow optimization and integration
- SEO-optimized website design and development
- Digital transformation consulting and implementation
- Ongoing maintenance and support services
- Training and documentation for implemented systems
User Responsibilities
- Provide accurate and complete information for service delivery
- Maintain confidentiality of account credentials and access
- Use services only for lawful business purposes
- Comply with all applicable laws and regulations
- Notify us promptly of any unauthorized access or security breaches
- Provide timely feedback and approvals during project phases
Payment Terms and Billing
- Payment terms are specified in individual service agreements
- Standard payment terms: 50% upfront, 50% upon completion
- Monthly retainer services billed in advance
- Late payments may incur fees and service suspension
- All prices are exclusive of applicable taxes unless stated otherwise
- Refund policies vary by service type and project phase
Intellectual Property Rights
- Custom-developed solutions: Full ownership transfers to client upon payment
- Pre-existing LavaBiz methodologies and frameworks remain our property
- Third-party software licenses are passed through to clients
- Client data and business information remain client property
- We may use project experience for case studies with client consent
- Open-source components retain their original licenses
Confidentiality and Non-Disclosure
- All client information is treated as strictly confidential
- Non-disclosure agreements signed for all sensitive projects
- Employee access limited to project team members only
- Secure data handling and storage protocols enforced
- Client consent required before sharing any project details publicly
- Confidentiality obligations survive termination of services
Service Level Agreements
- Project timelines specified in individual statements of work
- Support response times: Critical (4 hours), Standard (24 hours)
- System uptime guarantee: 99.9% for hosted solutions
- Regular progress updates and milestone reporting
- Change request procedures and approval processes
- Quality assurance and testing protocols
Limitation of Liability
- Liability limited to the amount paid for specific services
- No liability for indirect, incidental, or consequential damages
- Force majeure events beyond our reasonable control are excluded
- Client responsible for data backup and business continuity planning
- Professional liability insurance maintained for covered services
- Some limitations may not apply where prohibited by law
Termination and Cancellation
- Either party may terminate with 30 days written notice
- Immediate termination for material breach or non-payment
- Work completed to date will be delivered upon payment
- Refunds prorated based on work completed and deliverables provided
- Client data returned or securely destroyed per agreement
- Termination fees may apply for early cancellation of long-term contracts
Dispute Resolution
- Good faith negotiation required before formal dispute procedures
- Mediation preferred for resolving contract disagreements
- Binding arbitration for disputes not resolved through mediation
- Governing law: [Jurisdiction to be specified based on business location]
- Legal fees may be awarded to prevailing party
- Class action waivers apply where legally permissible
Warranties and Disclaimers
Our Warranties
- • Services performed with professional skill and care
- • Code developed according to industry best practices
- • Systems tested and quality assured before delivery
- • 90-day warranty on defects for custom development
- • Compliance with specified requirements and acceptance criteria
Disclaimer of Other Warranties
EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Contact Information
For questions about these Terms of Service, contract negotiations, or legal matters, please contact us using the information below:
Legal Department
LavaBiz Business Solutions
Legal Department, LavaBiz Business Solutions
Email: legal@lavabiz.com
Service Support
For technical support and service questions:
Email: support@lavabiz.com
Phone: Available upon request
Response time: 24 hours or less
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes arising under these Terms will be resolved through the dispute resolution procedures outlined above.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. This agreement constitutes the entire agreement between the parties regarding the subject matter herein.
Note: Specific jurisdiction and governing law will be detailed in individual service agreements based on client location and project requirements.
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